FAQ

Yes! You can leave your rental car in our parking area while you are using the TukTuk.

Yes, in most cases. We understand that it can be difficult to keep to an exact schedule while traveling. Unless another reservation is scheduled immediately before or after yours, we will do our best to accommodate reasonable changes to your arrival or return time.

Your reservation is confirmed after we check vehicle availability.
Within 24 hours of receiving your booking request, we will send you a “Reservation Confirmation and Payment Instructions” message.

Cancellations due to rain are free of charge. We can accept cancellations even on the day of your reservation, so please feel free to contact us.
If sudden rain starts during your rental, we recommend waiting for a while first, as Okinawan showers often pass relatively quickly.
All TukTuks are equipped with rain curtains, so you can stay protected from the rain.
However, rain is not the only weather condition you should pay attention to. Strong wind is also an important safety concern.
Flying objects and strong crosswinds can make the vehicle difficult to control. If the weather forecast shows winds above 11 m/s, we recommend considering cancellation. Cancellation is also free of charge in this situation. Please do not drive in unsafe weather conditions and always put safety first.

Yes. Pickup service is available within the Motobu Town area. Please contact us in advance when making your reservation to discuss the pickup location and details.

Yes! If you have a valid Japanese driver’s license for a regular passenger vehicle, including an AT-only license, you can drive our TukTuk.
Many customers have driven our TukTuks, and our driving success rate is 100%. The entire process takes less than 15 minutes: approximately 5 minutes for check-in, a 6.5-minute instructional video, and about 3 minutes of one-on-one instruction. After that, you are ready to go!
Even our staff member’s wife learned how to drive it in just 5 minutes. The Motobu and Nakijin areas have relatively few traffic lights and lanes, making them easy areas to drive in, even for first-time TukTuk drivers.

No. Expressway driving is prohibited.
Our TukTuks may only be driven on regular roads.
One of the best things about a TukTuk is enjoying the Okinawan scenery and fresh air at a relaxed speed of around 30–40 km/h. Take your time and enjoy the scenic roads of northern Okinawa.

Yes, provided that you have the documents required to legally drive in Japan.

If your driver’s license was issued in a country or region that uses the 1949 Geneva Convention system:
You must bring a valid International Driving Permit (IDP) issued under the 1949 Geneva Convention, together with your original driver’s license and passport.
The IDP must be issued by an authorized organization in your country or region before you travel to Japan.

Important: Japan accepts the booklet-type paper IDP.
Card-type, smartphone-based, or other unofficial “international driver’s licenses” are not valid for driving in Japan.
Please make sure that your IDP is specifically issued under the 1949 Geneva Convention. An international driving document issued under a different convention may not be valid in Japan.

If your driver’s license was issued in Switzerland, Germany, France, Belgium, Monaco, or Taiwan:
You do not use an IDP. Instead, you must carry both:
・Your original driver’s license
・An official Japanese translation of your driver’s license
These documents must be carried together when driving in Japan.

How long can you drive in Japan?
In general, foreign visitors can drive in Japan for up to one year from the date of entry into Japan, subject to the validity period of the applicable license or IDP.

Important: Your passport entry stamp may be required.
For visitors using an International Driving Permit, the date you entered Japan is verified using the entry stamp in your passport.
Some Japanese airports have automated immigration gates, and these may not place an entry stamp in your passport. If you plan to drive in Japan, we strongly recommend using a staffed immigration counter and asking for an entry stamp.
If you have already entered Japan through an automated gate without receiving an entry stamp, please consult the immigration authorities about obtaining proof of your date of entry.

Please bring the following documents when you come to TukTukGO:
・Your original driver’s license
・Your valid booklet-type International Driving Permit (if your country/region uses the IDP system)
・Your passport

If your license was issued in Switzerland, Germany, France, Belgium, Monaco, or Taiwan:
・Your original driver’s license
・Your official Japanese translation
・Your passport

Please make sure that your documents meet the Japanese requirements before arriving at our shop. If your documents are not valid for driving in Japan, we cannot allow you to drive the TukTuk.

Yes. Our vehicles are covered by insurance, including unlimited bodily injury liability and unlimited property damage liability, as well as up to ¥50,000,000 in passenger injury coverage.
In addition, TukTukGO requires all customers to purchase our Damage Waiver (¥2,000 per 24 hours).
With this coverage, if vehicle damage occurs, your maximum out-of-pocket cost for vehicle damage is limited to ¥50,000.

Regardless of the severity of the accident, a Non-Operation Charge (NOC) will apply to compensate for the loss of rental business while the vehicle is being repaired.
・If the vehicle can be driven back to our shop: ¥20,000
・If the vehicle cannot be driven and requires towing or recovery: ¥50,000
※Insurance coverage applies according to the applicable terms and conditions, so you will not be responsible for an additional large compensation claim beyond the applicable coverage. By driving safely and following our rental rules, you can keep your financial risk to a minimum.

Electronic cigarettes are allowed, but conventional cigarettes are not allowed.
The seats are made of vinyl, which can easily be damaged or burned by cigarette ash. Ash can also easily be blown around by the wind, creating a safety hazard. For these reasons, conventional cigarettes are strictly prohibited.

【IMPORTANT】 TukTuks require more steering effort than a regular car. Therefore, the driver must never smoke while the vehicle is moving, including electronic cigarettes. Please keep both hands firmly on the steering wheel while driving.

Yes, as long as your pet is kept inside a carrier or crate.
TukTuks are very open vehicles with no windows or enclosed walls. If a pet is outside its carrier while the vehicle is moving, there is a high risk of the animal jumping out or falling from the vehicle. For safety reasons, pets must remain inside a secure carrier or crate throughout the ride.

No. Driving onto beaches or sandy areas is strictly prohibited.
There is a high risk of the TukTuk getting stuck in the sand, as well as potential damage to the vehicle. Please park only on paved roads or designated parking areas.

Don’t worry. Our vehicles are covered by comprehensive insurance, including unlimited bodily injury liability and unlimited property damage liability, as well as up to ¥50,000,000 in passenger injury coverage.
In addition, TukTukGO requires all customers to purchase our Damage Waiver (¥2,000 per 24 hours).
With this coverage, if vehicle damage occurs, your maximum out-of-pocket cost for vehicle damage is limited to ¥50,000.

Regardless of the severity of the accident, a Non-Operation Charge (NOC) will apply to compensate for the loss of rental business while the vehicle is being repaired.
・If the vehicle can be driven back to our shop: ¥20,000
・If the vehicle cannot be driven and requires towing or recovery: ¥50,000
※Insurance coverage applies according to the applicable terms and conditions, so you will not be responsible for an additional large compensation claim beyond the applicable coverage. By driving safely and following our rental rules, you can keep your financial risk to a minimum.

Yes! Families are welcome to enjoy a TukTuk ride together. As a general guideline, children should be able to sit securely in their seat without standing up while the vehicle is moving.
Holding a child on your lap while the vehicle is moving is not permitted under Japanese road traffic regulations. Children must sit securely in their own seat, and we ask an accompanying adult to sit next to them and provide assistance when necessary.

TukTuks do not have seat belts, and therefore the legal requirement to use a child seat is exempted for this type of vehicle.
However, your child’s safety is our top priority. We recommend TukTuk rides only for children who can sit securely in their seats throughout the ride.
Please also note that, due to the structure of the vehicle, child seats cannot be installed in our TukTuks. Thank you for your understanding.

The number of passengers is not the only thing to consider. Driving comfort and vehicle size are also important.
The 7-seater is larger than the 4-seater and is slightly more challenging to maneuver. If your group is not confident about driving a larger TukTuk, you do not have to fit everyone into one vehicle. Renting two 4-seaters and traveling together in a small convoy can also be a fun way to enjoy your trip!

Please return the TukTuk with a full tank of regular gasoline.
Please refuel at a nearby gas station before returning the vehicle. We provide information about gas stations near our shop inside the TukTuk, so you do not have to worry about finding one.

Yes! We can pick you up from your hotel if you are staying within Motobu Town.
If you would like a pickup, please write “Pickup from [Hotel Name] requested” in the notes section of the reservation form.
※Please note that pickup availability may depend on the location and our operating schedule. Please contact us in advance to confirm whether we can accommodate your request.

Please make sure to bring the following items.

For customers with a Japanese driver’s license:
・Your valid original Japanese driver’s license (the physical license is required. We cannot provide the rental if you forget it.)
・Your reservation confirmation email (a smartphone screen is fine)

For customers driving with an International Driving Permit (IDP):
・Your original driver’s license issued in your home country
・Your valid booklet-type International Driving Permit issued under the 1949 Geneva Convention
・Your passport
・Your reservation confirmation email (a smartphone screen is fine)

For customers from Switzerland, Germany, France, Belgium, Monaco, or Taiwan:
・Your original driver’s license
・Your official Japanese translation of the driver’s license
・Your passport
・Your reservation confirmation email (a smartphone screen is fine)

Important:
A digital copy, photograph, or smartphone image of your driver’s license cannot be used instead of the original document. If you are required to use an International Driving Permit, a digital or unofficial “international driver’s license” is not accepted.
Please make sure you have all the documents required to legally drive in Japan before arriving at our shop. If the required documents are missing or invalid, we cannot allow you to drive the TukTuk.

Payment must be made in advance by credit card through Square.
After your reservation is confirmed, we will send you a payment link by email. This system allows us to complete the check-in process quickly on the day of your rental, so you can start your TukTuk adventure as soon as possible.

Cancellation fees are based on the scheduled start date and time of your rental:
・7 days or more before the rental: Free
・6 to 3 days before the rental: 30%
・2 days to 1 day before the rental: 50%
・On the day of the rental or no-show: 100%
※Cancellations due to rain or strong winds (forecast of 11 m/s or more) are free of charge.
※If you cancel after payment has been made, the applicable cancellation fee will be deducted and the remaining amount will be refunded through the card payment service (Square).